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Why call center automation needs voice AI
Learn all about traditional IVR, conversational AI voice bots, and call center automation so you can make the right investment for your business.
Read the ArticleMake expensive support channels more efficient. Your AI Agent reduces cost-per-conversation and average handle time while improving the customer experience.
Get a DemoDitch clunky IVR systems that are hard to build and even harder to maintain. Onboard your AI Agent - no code required - and start automatically resolving more phone inquiries.
Amuse achieved 30% automated
resolution in just 12 weeks
Before we used Elloe AI Voice, it was hard to keep up with our phone volumes. With Elloe AI, we were able to scale the channel to meet our customers where they are. We're a lean team, so we chose to work with Elloe AI because the platform is easy to use and lets us quickly make updates ourselves. We were able to re-use a majority of the workflows we had already built for our messaging channels, so it took minimal time to integrate and get up-and-running.
The average caller will only wait 30 seconds on hold before abandoning a call. Cut wait times — and customer frustration — with industry-leading voice AI that empowers customers to automatically resolve their issues, 24/7.
You don’t need multiple tools to automate customer service across channels. Elloe AI’s generative AI-powered platform lets you deliver consistent experiences with an AI Agent that can be instantly deployed across voice and messaging channels.
Replace bad voice bots with an AI Agent your customers will actually want to talk to. They can interact and resolve inquiries in your customers' preferred language using conversational AI, rather than keypads and maze-like menus that only serve to route calls, not resolve them.
Connect to your existing tools and call center software to authenticate customers and deliver personalized resolutions. When a human touch is needed, your AI Agent will route callers to a human agent, complete with context to reduce handle time.
Learn all about traditional IVR, conversational AI voice bots, and call center automation so you can make the right investment for your business.
Read the Article5 best practices and considerations for designing and deploying voice automation.
Read the ArticleUnderstand the cost of phone support and how voice AI can increase self-service, lower costs, and improve CX.
See the Infographic