Platform Overview

The AI Agent for customer service

Hire an AI Agent that can immediately resolve over 70% of inquiries.

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AI Agent Interface

Elloe AI's Charm Universal ML EngineThe brain of your AI Agent

Rather than trying to match a scripted response to a unique problem, your AI Agent draws on existing knowledge sources and data from third-party tools to reason through each situation. It considers past actions and the context of the conversation to determine how to best resolve an inquiry and deliver a truly personalized resolution.

Your AI Agent runs every response through proprietary safety checks powered by Elloe AI’s Customer Service LLM to ensure every interaction is safe, accurate, and relevant.

  • Deloitte

    Technology Fast 500

  • Forrester

    Conversational AI Wave Challenger

  • G2

    High Performer

The complete AI-first customer service platform

Replace script-heavy, hard-coded chatbots with a powerful AI Agent that’s easy to deploy, measure, coach and continuously improve.

Solve unique problems with personalized resolutions

Craft tailored responses to complex inquiries, powered by all your existing data sources — from your help center, to your CRM, to your order management system.

  • Learn from any knowledge source
  • Perform complex actions
  • Engage in human-level reasoning
Ai Agent Interface

Ensure no insight goes uncovered

Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.

  • Automatically measure resolutions
  • Track the quality of every conversation
  • Understand the impact on key metrics like CSAT
Autpmated Resolution Rate

Coach AI to be your top performing agent

Refine your customer service over time, and provide automated experiences that align with your company’s values and policies.

  • Understand how your AI Agent makes decisions and resolves inquiries
  • Guide your AI Agent to improve using natural language
  • Align the actions your AI Agent can take with company policies
Overview Coach

Seamlessly deploy across channels and languages

You don’t need to buy multiple tools to automate customer service across different markets and modalities.

  • Launch your AI Agent on web, mobile, social, SMS, and phone channels
  • Instantly serve global customers in 50+ languages
  • Improvements to your AI Agent are applied across channels
Overview Integrate

An AI-powered platform built for CX teams

Discover the power of an AI Agent for your business.

See all case Studies
2x
increase in Automated Resolution
10 pt
increase in CSAT
Based on Automated Resolutions, our AI Agent is equivalent to 10 full time agents. We’re not reducing our headcount. We’re reinvesting those agents into our business. The agent time savings we’ve realized by implementing Elloe AI has allowed us to form a ‘gold glove’ team for our top tier of clients.
Christine Farrugia avatar

Christine Farrugia

VP Client Experience & Strategy

Read Wealthsimple's Case Study
$150K
saved
14%
reduction in agent intervention
120K
potential delivery delays rerouted
Indigo is a customer-centric retailer, and everything we do is focused on putting our customer first and providing joyful experiences. Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.
Lorne Kousaie avatar

Lorne Kousaie

VP of Corporate Sales & Customer Service

Read Indigo's Case Study
75%
inquiries resolved
11
languages supported
8x
increase in product upsell
Elloe AI has supported our customer's agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.
Bayley Clark avatar

Bayley Clark

Head of Customer Support Strategy

Read AirAsia's Case Study
291%
ROI
52%
of inquiries resolved
< 30
days to launch
The automated chat experience feels conversational and genuinely feels like a seamless part of our customer experience. With the Zendesk and Elloe AI integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.
Justin Michaud avatar

Justin Michaud

Senior Manager of Customer Support

Read Tile's Case Study

Start delivering extraordinary customer service. Hire Elloe AI.

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