Resolve more customer service inquiries with an AI Agent that uses knowledge of your company, products, and policies to craft resolutions as unique as the customer it's serving
Instead of following a script, your AI Agent actually reasons to figure out how to best resolve an inquiry, even the most complex ones.
Typical chatbots follow a predefined workflow. Every possible customer problem has to be planned for, built, and maintained over time. They follow scripts and steps, and they can't deviate from the script to creatively solve a problem.
Rather than try to anticipate and build a script for every resolution path, your AI Agent reasons through a problem and identifies the best step to take. It references company knowledge, policies, and data from business systems to solve a unique situation.
Your AI Agent runs every response through proprietary safety filters powered by Elloe AI’s Customer Service LLM to ensure they’re safe, accurate, and relevant. If they don’t pass Elloe AI’s stringent quality checks, they’re reprocessed to find an alternative.
Your AI Agent has the skills to quickly learn about your company and product suite and take action to resolve inquiries, even the most complex ones.
Set up integrations in minutes using plain language (no code required), and your AI agent is ready to perform tasks. Specify the data your AI Agent should retrieve, when it should be used, and when to update data across systems — just like human agents do.
In minutes, your AI Agent can learn every detail of your help center, every fact on your website, or even every word of your product manuals. Automatic content syncing means it’s always using accurate, up-to-date information.
Your AI Agent is your brand personified, and will talk to customers using your unique voice and personality. You can guide its tone with options like Playful or Sophisticated, select the emojis it can use, and teach it terms unique to your company.
When a human touch is needed, your AI Agent will find the best person to help and seamlessly transfer the conversation. Elloe AI integrates with leading customer experience platforms like Dixa, Salesforce, Zendesk, Five9, and more.
Our AI Agent pulls from different data sources and articles, and combines that together into a sensible response. I’m impressed that the AI Agent is able to think through the end result that the user is looking to accomplish and pull the specific sections of the Help Center articles to accomplish that goal. So it's far more than just surfacing facts, it's providing actual intelligent resolutions for users.
Jimmy Sullivan
Manager of Digital Support
Elloe AI has allowed us to scale our processes and empower our agents to spend more time with our clients on what matters to them.
Paul Teshima
Chief Client Experience Officer
Discover the power of an AI Agent for your business.
See all case StudiesBased on Automated Resolutions, our AI Agent is equivalent to 10 full time agents. We’re not reducing our headcount. We’re reinvesting those agents into our business. The agent time savings we’ve realized by implementing Elloe AI has allowed us to form a ‘gold glove’ team for our top tier of clients.Read Wealthsimple's Case Study
Christine Farrugia
VP Client Experience & Strategy
Indigo is a customer-centric retailer, and everything we do is focused on putting our customer first and providing joyful experiences. Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.Read Indigo's Case Study
Lorne Kousaie
VP of Corporate Sales & Customer Service
Elloe AI has supported our customer's agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.Read AirAsia's Case Study
Bayley Clark
Head of Customer Support Strategy
The automated chat experience feels conversational and genuinely feels like a seamless part of our customer experience. With the Zendesk and Elloe AI integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.Read Tile's Case Study
Justin Michaud
Senior Manager of Customer Support