conversational channels

Automation across all

70%

on Live Chat

+37 NPS

conversational channels

of all customer contacts on

45%

processes

end automated self-service

voice AI Agents with 4 end-to-

2

events.

service runs smoothly during storms or unforseen

concurrent sessions and scale easy to ensure customer

With AI Agents that can take over 25,000

Effortlessly Handle Peak Loads

demand.

translation so your agents can speak any language on-

Support for over 100 languages and bidirectional

Help Anyone in Any Language

Built for multimodal service so passengers on the go

can for example switch from messaging to voice within

one seamless experience.

Let Customers Mix & Match

Channels

Effortless Self-Service

design and deployment.

Pre-trained intents, flows and entities to speed up

Preloaded with Industry Data

services.

Prebuilt lexicons with common terms, phrases and

Pretrained on Utility Terms

readings, bill payments, change of address and more.

Automate common service processes like meter

Automated Common Processes

Don’t Start from Scratch.

Start with Elloe.

Accelerate your time to value with ready-made AI Agents for

utilities.

EXPLORE OUR PLATFORM

HIRE AN AI AGENT

The choice is yours

Shape the future of customer

service, today

Human-Like Conversations

Fully understands customer intents, context, and

sentiment to provide tailored service around their exact

needs.

Enterprise Knowledge

Pretrained in your support knowledge, industry know-

how, and enterprise systems for superior query

resolution.

24/7 Omnichannel Availability

On-call round the clock to offer support when it matters

the most – on the channel of customers’ choice (phone

and messaging).

Enjoy the best of both worlds: the control, integrations, and reliability of

Conversational AI combined with the unmatched flexibility of Generative AI

to deliver remarkable self-service solutions.

Lead Your Industry in CX

with Elloe

workload, and cut operational costs.

Currently, E.ON uses

approximately 70% of their demand.

over 30 AI Agent solutions, covering

This has allowed E.ON to

collect extensive analytics to improve service, reduce service center

Elloe.AI was chosen for its extensibility, custom integration

capabilities, and intuitive UI, enabling easy orchestration of multiple

bots and channels (chat, voice, and phone) within a single solution.

E.ON Digital Technology  sought a scalable robust, enterprise

platform for creating and deploying voice and chatbots across the

organization in multiple countries. Their goal was to use

conversational AI to offer end-to-end self-service, automate

repetitive tasks, and reduce the burden on agents.

E.ON provides best-in-class

service with Elloe.AI

Intelligent AI agents help customers and assist agents in real time, on any channel.

AI Agents Pre-trained for your Use Cases

And more…

Usage Questions

Start/Stop Service

Enroll in Auto-Pay

Report an Outage

Notifications

Outage

Bill Payments

Billing Questions

Address Changes

Meter Readings

Who’s Keeping the Lights on with Elloe?

Tap into the power of an AI workforce for always-on, efficient customer

service, ensuring no customer is ever left in the dark.

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