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Shape the future of customer

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alliance known as Star Alliance.

members of the world’s largest airline

Lufthansa is one of the founding

with over 105K employees.

and is the largest airline in Germany

Lufthansa Group operates worldwide

About Lufthansa

Multi-Lingual

Live-Chat integration

Available on FB messenger

customer service in multiple languages

16+ AI-powered virtual agents for

Use Case

Improved customer experience

Decreased average handling times

Handles 10k+ concurrent conversations

10 million+ conversations per year

Results

centers and agents.

In addition, a single

omnichannel approach, reducing the burden on its contact

needs to consolidate all customer interactions in an

provided the scalability and flexibility

cost-effective automation platform

that Lufthansa

Lufthansa’s customer service operations now enjoy the 

resilience needed to handle extreme traffic spikes

unforseen events happen.

and

deliver consistent customer support no matter what

flights, refunds, cancellations and more.

Lufthansa uses Elloe.AI to deliver fast, effective and

automated solutions

100%

to its passengers including rebooking

Lufthansa Group: Sky High

Satisfaction with Elloe.AI

Embed Elloe within your enterprise

ecosystem and create simple web apps that

customers can directly access to help themselves

for seat selection, flight changes and more, from

any device or browser.

Let passengers take charge of their journey and

enjoy multimodal service across channels.

Immediate Service

Without Layovers

design and deployment.

Pre-trained intents, flows and entities to speed up

Preloaded with Industry Data

much more.

names, country namess, travel terms, holidays and

Prebuilt lexicons with airport names, codes, city

Pretrained on Travel Terms

rebookings, refunds, upgrades, meal choices and more.

Automate common service processes like

Automated Common Processes

Don’t Start from Scratch.

Start with Elloe.

Accelerate your time to value with AI Agents pre-trained with

airline solutions including built-in industry specific templates,

terms and flows.

available 24/7, and fluent in 100+ languages to support your passengers.

Elloe’s AI Agents deliver customer service across phone and chat,

Director CX Transformation @Frontier Airlines

Leonardo Declich

years.”

historical low, at least in the last five to six

our average handling time is currently at its

support through our phone channel. In fact,

reduction in our AHT compared to providing

inquiries, we saw a rise in our NPS score and a

“With the AI Agent managing customer

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on any channel and in any language with pre-trained AI Agents.

Deliver first class service experiences for every passenger worldwide,

Flying Just Got

Easier

Your AI Copilots for Customer Service

languages and come trained on common airline procsses.

Pre-trained AI Agents that work along-side and assist your human agents, can handle phone calls and chat in 100+

AI Agents with Pre-Built Passenger Solutions

Loyalty Programs

Problems

Complaints &

Airport Way Finder

Baggage Tracking

Notifications

Proactive

Refunds

Upgrades

Flight Status

Check-in

Changes

Rebookings &

Elloe’s AI Agents not only possess foundational

service skills and emotional intelligence, but can also

acquire business knowledge swiftly to offer fast,

effective, and empathetic support that will astound

your customers.

Leave behind impersonal, frustrating self-service

experiences.

Exceed Passenger

Expectations

Who’s Flying with Elloe?

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Company

Industries

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