AI-POWERED CALL CENTER AUTOMATION​

Resolve more customer service calls with voice AI

Make expensive support channels more efficient. Your AI Agent reduces cost-per-conversation and average handle time while improving the customer experience.

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Reduce your contact center’s operational cost

Reduce the number of agents required to handle calls by automating conversations and significantly lowering costs

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Improve first call response (FCR) rate to boost efficiency

Provide users with a smarter self-service experience by automating routine and repetitive queries and improve resolution time

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Increase agent productivity and reduce turnover

Empower agents to focus on more complex customer interactions and assist them with real-time analytics and recommendations

Digital and Voice-based Self-Service for Superior Support Experience

Elloe’s AI-powered Support Intelligence (AISI) platform analyzes vast amounts of customer data to glean valuable insights to help drive customer success with analytics to stay on top of customer health, sentiment, satisfaction, and revenue management.

Seamless transition from bot to agent

Not every customer conversation is easy, and some need personalized attention – hand off conversations from the AI Voice Bot to live agents seamlessly and contextually for further assistance. You can also transfer back to a virtual assistant for mid-call tasks such as collection of Personal Identifiable Information (PII) or post-call surveys.

Conversation Assist

Improve live agent interactions and resolution times by providing real-time assistance to agents. Elloe Assist adds value to every customer interaction with agents using sentiment analysis, agent coaching, etc.

Built-in Support for Multiple Languages

Elloe’s multilingual AI Voice Bot with built-in language detection quickly responds to customer requests in their preferred language of choice.

Integrate your favorite apps — or build your own

Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.