Providing you with the best support we can is our utmost priority.  
The fastest and easiest way to get immediate support is via our website chat widget. That can be found within the builder dashboard and also via the website.  
Where to find the support channels  
You can reach out to our support directly within your chatbot dashboard:
Type                                                                           Location                                              Channel
Bug reporting
Dashboard
Email
Feature request
Dashboard
Email
Billing
Dashboard
Email
General
Dashboard
Website chat
Timings can be delayed during busy periods. Before you reach out to us, be sure to check via our support documents as the answer might just be there 🤗
Support channel                                Response Time
Website chat
Immediate – 60 minutes
Email
24 hours
Video chat
Prior booking or within website chat
Website chat
We have great automated support to give you some basic guidance, but it’s always great to know that there’s always a human on the other side waiting to jump in.  
Video chat
If there is a need to hop on a video call with you. That’s no problem at all, as most things can be answered faster than the back-and-forth-using text. If we deem it necessary, we will provide you with a video meeting link via the website support chat.
  • Do you have a free trial?
Yes we do you can sign up for a 14-day full access trial here
  • What happens when my free trial is over?
When this happens you have two choices. Either upgrade to a paid plan or enjoy our free forever plan instead.
  • How does Email and SMS pricing work?
We don’t charge you to send emails. It’s FREE. You can connect through SMTP or Sendgrid or Gmail. For sending SMS, Flochat doesn’t handle the billing for SMS, you can sign up directly with our service provider(Twilio, Signalwire or Message media), Check their official pricing for details.
  • Can I cancel at any time?
Yes you can without any issues. Just go to your billing section to cancel the plan.
  • What does 1 bot in business plan means?
1 bot means 1 Facebook page or 1 whatsapp number or 1 Instagram account, etc. And we offer omni channel, if you put this 1 bot in the omni channel, you can build the bot that available in the 8 channels we support currently(Messenger, WhatsApp, Instagram, Wechat, Line, Viber, Google Business Messenger, Telegram)
You can read more here