AICX for Service Desk

Automate Your
IT Help Desk with AI

Resolve more customer service inquiries with an AI Agent that uses knowledge of your company, products, and policies to craft resolutions as unique as the customer it’s serving

of common Insurance questions resolved automatically
0 %
median CSAT for Insurance organizations
0 %
Insurance conversations powered daily
0 K

GPT-like Experiences with Generative AI

Deliver human-like conversations with natural language as the new user interface using Aisera’s AI Service Desk, featuring intent understanding, disambiguation, context management, awareness, and exception handling, enabling ChatGPT-like interactions supported in over 100+ languages.

Enterprise-wide Search with Generative AI

Enterprise AI Search enables you to look for data across multiple disparate data sources and business applications to dynamically generate answers and summaries in real-time utilizing RAG (Retrieval Augmented Generation) in your service desk, while also providing links for additional details.

LLM-Powered AI Workflow Library

Leverage 3,000+ pre-built and third-party LLM-powered AI workflows that can be triggered conversationally through system events, webhooks, schedules, and event data posted from other systems, in order to auto-resolve incoming requests, reduce resolution times, and increase case deflections in your IT help desk.

Unsupervised AI & Human-in-the-Loop Reinforcement Learning

Utilize unsupervised AI to continuously learn from service desk tickets, knowledge sources, and conversation logs, fostering a deeper understanding of user intent and context. This ongoing learning process enhances response accuracy, ultimately delivering an accurate, consistent, and personalized employee experience.

Rich, Pre-Built Integrations

Connect with 500+ enterprise applications such as ServiceNow, Atlassian Jira, and BMC, streamlining the automation of complex employee inquiries and empowering you to close gaps in your service desk on knowledge, automation, and conversational intent with ease. This robust integration ecosystem empowers users to streamline their workflows and enhance productivity.

Seamless Escalation to Live Agents

Auto-detect sentiment and escalate conversations seamlessly to a live agent, ensuring a smooth and efficient escalation process to enhance the overall employee experience and satisfaction in your IT help desk.

Integrate your favorite apps — or build your own

Take back your browser tabs. Integrate your apps, data, and channels into the same tool you use to message your customers.