Automatically resolve up to 75% of customer inquiries
Connect your AI Agent to information about your company, products and services, and parts of your existing tech stack to learn from it in seconds.
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Elloe AI - AI-Powered Customer Service Automation Platform
Let your customers lead the conversation
A customer-led conversational platform for enterprise. Resolve over 50% of calls and consistently deliver your best brand experience.
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Doing more with less is the new business imperative
Elloe’s Autonomous Conversational AI—uses Large Language Models (LLMs) and fine-tunes them on your own data to maximize efficiency and ROI for support teams.
- 91%
- average model accuracy
- 40%
- average reduction in First Response Time
- 53%
- average deflection
A complete CX team in one platform
Elloe AI is your most helpful agent, your most insightful analyst, and your most reliable QA manager.
Transform your team and turn customer service agents to AI coaches, who will guide your AI Agent to improve over time and resolve more customer inquiries.
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2x increase in Automated Resolution Rate
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$2.7MM annual savings
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5x ROI in just 12 months
We've helped 350+ businesses save time, money and resources
Our AI Agent brings us closer to our clients, reducing operational burden and increasing our automated resolution to help our team think about big picture levers we can pull to create a better client experience.
Paul Teshima
Chief Client Experience Officer
We saw impressive gains when implementing the scripted chatbot, but were blown away by the results of our generative AI Agent. With the AI Agent, we no longer have to rely on human intervention to address new customer inquiries that come through when we've updated our product.
Allie Hurley
Head of Global Support
Basic chatbots have no business representing your business
Ditch code-heavy, old-school scripted chatbots. Powered by Elloe AI’s Charm Universal ML Engine™, an AI Agent reasons through the best solution to deliver responses that are relevant, accurate and safe. Every single time.
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Forrester
Conversational AI Wave Challenger
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Deloitte
Technology Fast 500
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Fast Company
Next Big Things in Tech
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Globe & Mail
Top Growing Companies
Resolve more phone calls with voice AI
Promote your AI Agent to answer customers on new channels - like voice and email. Seamlessly add intelligent phone automation using the same knowledge content and AI management tools, all in a single platform.
Learn More about Elloe AI Voice
Hire your next top-performing agent
Onboard, measure and coach your AI agent — like you would a human — and start resolving more inquiries, with less effort.
Uncover opportunities for improvement — without lifting a finger
Identify which automated conversations are truly successful — where your AI Agent provided relevant, accurate and safe responses — and where there is an opportunity to help your agent improve. Don't just contain conversations, resolve them.
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Drive continuous improvement with guidance and AI coaching
Provide feedback and share guidance in plain language so that your AI Agent performs in a manner that is aligned to your brand and business goals.
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Answer customers on more channels and in more languages
Promote your AI Agent to take on more responsibility and assist customers in 50+ languages and in more channels, like phone, email, and social messaging.
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4,285,277,902conversations automated
Up to77%of customer service interactions resolved through automation
50+languages supported instantly
$750k savings / year
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20% increase in Automated Resolution Rate
6.7x ROI in year 1
Automate your customer service with Elloe AI
Get a DemoAn AI-powered platform built for CX teams
Discover the power of an AI Agent for your business.
See all case Studies- 2x
- increase in Automated Resolution
- 10 pt
- increase in CSAT
Based on Automated Resolutions, our AI Agent is equivalent to 10 full time agents. We’re not reducing our headcount. We’re reinvesting those agents into our business. The agent time savings we’ve realized by implementing Elloe AI has allowed us to form a ‘gold glove’ team for our top tier of clients.Read Wealthsimple's Case Study
Christine Farrugia
VP Client Experience & Strategy
- $150K
- saved
- 14%
- reduction in agent intervention
- 120K
- potential delivery delays rerouted
Indigo is a customer-centric retailer, and everything we do is focused on putting our customer first and providing joyful experiences. Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.Read Indigo's Case Study
Lorne Kousaie
VP of Corporate Sales & Customer Service
- 75%
- inquiries resolved
- 11
- languages supported
- 8x
- increase in product upsell
Elloe AI has supported our customer's agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.Read AirAsia's Case Study
Bayley Clark
Head of Customer Support Strategy
- 291%
- ROI
- 52%
- of inquiries resolved
- < 30
- days to launch
The automated chat experience feels conversational and genuinely feels like a seamless part of our customer experience. With the Zendesk and Elloe AI integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.Read Tile's Case Study
Justin Michaud
Senior Manager of Customer Support
Discover the potential of AI-powered customer service
The analysts have spoken: Companies using Elloe AI can get up to 408% ROI
Read the full study and discover how Elloe AI customers established a robust and easy-to-manage customer service automation platform that delivers results.
Get the Forrester® ReportGuide to interviewing AI Agents
Discover the 8 success criteria you should be testing AI Agents on to get the most return on your investment.
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The generative AI toolkit for customer service leaders
Our generative AI experts have gathered insights for you to understand how to evolve your team, strategy and tech stack for an AI-first future.
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